Shipping policy
Thank you for choosing Kim Wa CHIU for your apparel purchases. We strive to provide standardized order handling, thorough product inspections and secure logistics services for all clothing items. Our core goal is to ensure every order is properly processed, well-packaged and delivered to customers safely within a reasonable shipping schedule.
1. Order Processing Time
All confirmed and fully paid apparel orders will be inspected, sorted and packed within 1 to 5 business days after order verification. Weekends and official public holidays are not included in the processing period. During peak shopping seasons when order volumes rise significantly, standard processing timelines may be slightly extended. We will send timely notifications to all customers once notable shipping delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees are calculated individually for each order based on package weight, size and final delivery location. All applicable shipping costs will be clearly presented during the checkout process before order completion. Standard international shipping for apparel products takes approximately 15 business days after warehouse dispatch. All delivery times are estimated and may differ from the scheduled timeframe due to logistics carrier delays, customs clearance procedures, unfavorable weather conditions, logistical limitations and public holidays.
3. Shipment Confirmation and Order Tracking
After your order is successfully dispatched, you will receive a confirmation email that contains detailed shipping records and a unique tracking number. This tracking code allows you to monitor your parcel’s transit status online. Please note that tracking system data will not activate immediately after shipment, and full tracking functions will become available within 24 to 48 hours after the carrier picks up your package.
4. Incorrect Address Disclaimer
Customers are required to verify the accuracy and completeness of their shipping address when completing checkout. Kim Wa CHIU will not bear any responsibility for misdelivered, lost or returned parcels resulting from incorrect or incomplete address information provided by customers. Any shipments returned to our warehouse due to address errors will require additional reshipping fees, which are to be covered by the customer.
8. Contact Information
If you have any questions or concerns regarding this shipping policy, order logistics status or after-sales service, please contact our customer support team via the official details below:
Trade name: Kim Wa CHIU
Phone number: +852 2880 0763
Email: support@fluxoraq.shop
Physical address: On Yip Street, Chai Wan, Hong Kong Island Hong Kong SAR